Terms and conditions

Order Delivery
Delivery of orders are subjected to:
  • Your address falling in the defined delivery area of our restaurant.
  • In case the delivery locality is not listed in our delivery service you may choose to pick up your order from the our restaurant.
  • Your Order must be above prescribed minimum value of Rs. 100 excluding the packing and Delivery charges
  • Please answer the phone which you provided when the restaurant or the delivery person calls. Do not let your phone go out of coverage, dead or busy for long periods to avoid missing the delivery. Please call us to provide us an alternative number if you will not be able to receive calls on the provided number. Our delivery person will return if he is not able to contact you on the provided number for more than 5 minutes.
Modify / Cancel the Online Order and Refund
  • The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant.
  • However you can get updated on the status of the order by calling the restaurant directly.
  • Your Order must be above prescribed minimum value of Rs. 100 excluding the packing and Delivery charges
  • In case the order which is paid online through credit , debit card / Net banking/ Wallet , is cancelled due to non-availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction. The same would reflect in the next statement.
Product details and pricing
  • Products we offer are listed in our Menu with the Price. The menu and item prices are subject to change without notice. The menu is displayed as per the availability of the menu items on our website. However, we may run out of items listed at times.
  • In case of non-availability of ordered product at the restaurant, the order would not be executed. Same would be informed to you.
Coupons
  • The coupon may not work if the conditions defined in the coupon details are not fulfilled in the order.
  • We hold the right to accept or reject any coupon without giving any reason whatsoever.
  • We hold the right to accept or reject any coupon without giving any reason whatsoever.
  • The coupons are valid for specified period only and will not be accepted after the expiry of the validity period.
  • In case of printed coupon the guest must handover the coupon which is entered in the coupon section while placing the order to the delivery person, otherwise the discount amount will have to be paid by the guest in cash to the delivery person.
  • Coupons cannot be clubbed with any other offer / scheme.
  • Please announce the coupon and coupon code to the order taker while placing the order.
  • Only one coupon is valid per order.
Privacy Policy
  • We may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address, credit card details and any other information, when you knowingly provide us with this information.
  • We may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), and for any other purpose specified.
  • process any online ordering,
  • respond to specific requests from visitors,
  • determine the number of visitors to our websites and conduct reviews of our site,
  • provide you with any restaurant or promotion information you may request,
  • keep you informed about any changes to our websites,
  • conduct marketing research, and
  • send you offers or information on products or services that we consider will be of interest to you.
  • Note: If you wish to unsubscribe from receiving any promotional communication from us please email us at cafe29degreesnorth@gmail.com with subject line Unsubscribe.
Card details
  • We do not store any of your credit card details.
Third Party Disclosure
  • We may share statistics and personal information between themselves and with companies that are related to 29 degrees north. Personal information that you submit to us may be disclosed to a third party: such as our suppliers or our mailing houses, who are employed to provide some of our services, to meet the purpose for which it was submitted.
Access, Accuracy and Security
  • We will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.
Sensitive Information
  • We will not collect, use or disclose sensitive information except with your specific consent.
Click stream Data
  • Each time you visit our site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server's IP address. We may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve the website.
Changes
  • If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on Jan 7 2016.